Where do you ship to?
We are shipping throughout the United States. We do not currently offer international shipping.
How long does it take to process an order?
Orders are processed within 1-2 days and are then typically shipped within 2-5 business days, depending on shipment location..
Which carrier do you use for shipping?
We use USPS or UPS.
How much are shipping costs?
Shipping is calculated by weight. Orders over $75 qualify for free shipping and will automatically be applied at checkout.
Can I make a return?
In order to qualify for a return, you must contact customer service within 14 days of your purchase (see return policy).Once you connect with customer service regarding your return, you will be further instructed on return shipment plans
How do I contact someone?
Our customer service team is available Monday through Friday 9am-5pm EST and will get in contact with you within 24 hours. You can use the form on our website or send an email to firstname.lastname@example.org
How do I cancel my order?
Should you need to cancel your order, please contact customer service as soon as possible. Email: email@example.com
I haven’t received my package.
For missing packages, please allow 48 hours past expected delivery date before reaching out to customer service. Confirm with your order receipt that you have entered the correct shipping address. We will do our best to determine if there was a problem on our end or with the delivery carrier.
There is an issue with my order.
Order issue: should an item in your order be incorrect, missing, or damaged, please reach out to our customer service team as soon as possible. Please include a photo of any damaged items and a description of your problem and we will do our best to resolve it for you. Email firstname.lastname@example.org
Safety measures: health and safety is of the highest concern, especially during these times. As a company we are taking the necessary precautions: required face masks for employees, frequent sanitization of surfaces, mandatory handwashing